What is the hotel experience like now and after COVID-19?
What is the hotel experience like now and after COVID-19? COVID-19 pandemic has changed our lives dramatically in the past few months. During the lockdown, we all drastically missed our freedom – let alone the freedom to travel. But global easing begins slowly with the prospect of a return to reasonable normalcy. The pandemic has affected the whole world and each country has taken different measures to combat the effects of the pandemic. In addition, each country and region has adopted its own specific means to best manage improvement strategies after the pandemic.
China is the first to open
The Chinese tourism industry has been hit the hardest by the pandemic. But now the first planes take off and the hotels open their reception doors again. While many customers have fun in China for stays of 3 weeks, it is now imminent in Europe. The United States should follow in a few weeks. Luxury hotels in China are already enjoying 35% occupancy, which suggests that the outlook is positive.
The upward and upward trend now concerns domestic travel and long stays
We are all waiting for a break and a change of scenery from the quarantine. The trend to ensure the best in security over the next few weeks and months will be domestic travel and longer hotel stays, rather than combining multiple hotels. This allows everyone to explore the beauty of a once clean country. While, within the limits of your limits, you have mostly spent only weekends in recent years, the opportunity presented itself to live intensely your own country in 2020.
The post-COVID-19 hotel experience
With the joy of being able to reopen hotels, governments have imposed many security policies and regulations. Hotels are now complying and adapting to current regulations while being keen to offer the highest standards of service and experiences. The safety rules are different for each country and therefore cannot be described as a general hotel experience in the situation. The only measure in place that will be standardized everywhere, is that customers are entrusted with the new regulations during registration and must ensure compliance with a signature.
Post COVID-19 in China
China has experienced major changes in hotels over the past 3 weeks. While hotel employees were wearing full protective suits at the start of the epidemic, today they only wear a mask. Hotels measure the temperature of each guest during check-in and must also display the green health code on their app. This application is operated by Alipay and is based on a self-reporting basis. In all hotels, wellness areas are the most severely affected by the most stringent security restrictions. Saunas are always closed and there are different procedures for using the pools. The requirements are either entered on a list, which defines the duration for which you can use the pool – or the pools are controlled and supervised by tenants who guarantee that each guest has a pool area of 6 m2 between them. All employees wear masks in all areas of the hotel. Guests are required to wear masks in the lobby and common areas. In restaurants and rooms, wearing a mask can be excluded. In the rooms themselves, the customer does not feel any difference, except that from time to time he can smell the disinfectant.
Post COVID-19 in Europe
Europe is in a new phase with the reopening of hotels. Generally, having a much more moderate process than in China. In Berlin, customers are not forced and obliged to wear a mask in hotels – but employees always wear masks. However, if guests prefer to wear a mask, hotels generally provide masks. Disinfectants can be found at different locations in the hotel. The wellness areas in Europe remain mostly closed for the time being. Here too, there will be security procedures upon reopening with solutions very similar to those imposed in China. Social distancing is practiced in restaurants and half of all tables are removed. The design aesthetics of hotels will suffer in many places, but the safety of customers who arrive first is a priority. In kitchens too, there are more stringent and special safety regulations for handling food so as to be safe. Many hotels will refrain from taking temperature measurements during check-in, if permitted by law. It is of great importance for hotels to provide their valued customers with as normal an experience and environment as possible.
How long will it continue?
The most difficult fact about this pandemic is that there is no forecast when and if it will end. But fears and worries will get us nowhere – optimism must prevail. We must come back to our lives before this epidemic, perhaps now with more gratitude and willpower, to enjoy and create special moments and allow our passions to rise again. We can still see setbacks here and there, and we will probably experience life differently than before the COVID-19 pandemic. However, traveling will remain an important part of our life. We are in daily contact with authorities in different countries – if you have a question about the feasibility or safety of a trip, you can contact us and we are available to advise and help you.